Is Freshdesk free or paid?

Freshdesk offers both free and paid plans. The free tier provides basic features, while paid plans unlock advanced capabilities.

Does Freshdesk require coding?

Freshdesk offers both no-code solutions and API access for developers. You can use it without coding, or integrate it programmatically if you have technical skills.

What platforms does Freshdesk support?

Freshdesk is primarily a web-based tool. It also provides API access for developers who want to integrate it into their applications.

How does Freshdesk compare to alternatives?

Freshdesk stands out with its high user ratings. It offers a free tier, making it accessible to users on a budget. The API integration capabilities make it ideal for developers. For detailed comparisons, check out our alternatives page.

Freshdesk

Name: Freshdesk
Brand: Freshworks
Rating: 4.5 (15234 reviews)

Updated 52 days agoi

Seamless support. Smarter agents. Faster resolutions.

Freshdesk is an AI-powered customer service solution designed to enhance agent productivity and deliver seamless customer experiences. It offers a central workspace for faster resolutions and automates routine tasks with AI agents, ensuring efficient support.

AI-powered customer serviceFreddy AIautomated resolutions

4.5

(15234 reviews)

Freshdesk is an AI-powered customer service solution designed to enhance agent productivity and deliver seamless customer experiences. It is easy to set up and simple to use, allowing teams to build connections while AI manages complexity from day one. The platform features AI agents that not only suggest solutions but also take action, resolving routine queries, updating records, and processing requests around the clock.

Key features include Vertical AI Agents that handle complex, repetitive queries, and a central workspace that unifies every channel for faster and more accurate resolutions. Freshdesk also offers AI Copilot and AI Insights to support human agents and leaders in delivering exceptional customer service.

Targeted at businesses looking to streamline their customer support, Freshdesk empowers teams with tools that enhance efficiency and improve customer interactions. The platform is built for organizations that want to consolidate their customer support efforts into one comprehensive solution.

Main benefits of Freshdesk include automated resolutions that free up agents to focus on more complex tasks, increased confidence among team members in handling customer communications, and the ability to view comprehensive customer interactions in one place. Join over 75,000 companies in transforming your customer service experience with Freshdesk.