Is Zendesk free or paid?

Zendesk offers both free and paid plans. The free tier provides basic features, while paid plans unlock advanced capabilities.

Does Zendesk require coding?

Zendesk offers both no-code solutions and API access for developers. You can use it without coding, or integrate it programmatically if you have technical skills.

What platforms does Zendesk support?

Zendesk is primarily a web-based tool. It also provides API access for developers who want to integrate it into their applications.

How does Zendesk compare to alternatives?

Zendesk stands out with its high user ratings. It offers a free tier, making it accessible to users on a budget. The API integration capabilities make it ideal for developers. For detailed comparisons, check out our alternatives page.

Zendesk

Updated 52 days agoi

Transform Service with AI-Powered Support Solutions

Transform customer and employee service with Zendesk AI Agents, trusted by over 200,000 companies. Deliver fast, personalized support across various channels, including chat, email, and voice, while leveraging AI for efficient service management.

Customer SupportHelpdesk & TicketingAI AgentsCustomer SupportHelpdesk

4.3

(9876 reviews)

Zendesk is a transformative platform designed to enhance customer and employee service through AI Agents, trusted by over 200,000 companies. It delivers fast, personalized support across various channels including chat, email, and voice. Key features include AI agents specifically built for the voice channel, capable of understanding natural speech and resolving issues without escalation. Additionally, Zendesk offers a proactive AI assistant for admins, providing personalized digests and managing approved changes.

The platform also integrates native IT asset management for real-time tracking and proactive lifecycle management directly from the service desk. Zendesk empowers customer service teams by consolidating conversations from all channels, ensuring agents have the necessary context to deliver quality service. With capabilities to automate request resolutions from day one, Zendesk is ideal for organizations looking to improve efficiency and reduce operational costs.

Main benefits include improved time to value with out-of-the-box functionality, reduced effort per ticket through self-service and automation, and low operational costs without the need for extensive developer resources. Zendesk is recognized as a leader in the CRM Customer Engagement Center by Gartner, showcasing its innovation and execution in AI-powered service.