Is Kayako free or paid?

Kayako is a paid tool with various pricing plans to suit different needs.

Does Kayako require coding?

Kayako is designed to be user-friendly and does not require coding knowledge. You can get started immediately with its intuitive interface.

What platforms does Kayako support?

Kayako is primarily a web-based tool. You can access it from any device with a web browser.

How does Kayako compare to alternatives?

Kayako stands out with its high user ratings. For detailed comparisons, check out our alternatives page.

Kayako

Updated 51 days agoi

Scale Support, Not Headcount with Kayako

Kayako is an AI-first customer support platform that automates 60% of support tickets, helping companies save $500K annually. It enhances customer satisfaction and speeds up response times through expert implementation and a phased approach to scaling support.

AI Help Deskcustomer supportautomate support tickets

4.3

(4321 reviews)

Kayako is an AI-first customer support platform designed to automate 60% of support tickets, helping companies save up to $500K yearly. The platform features an AI Help Desk Agent that efficiently clears backlogs, raises customer satisfaction (CSAT), and speeds up response times, all while being implemented within existing help desk deployments.

Key features of Kayako include auto-classification and prioritization of tickets, context enrichment to eliminate manual sorting, and automation of repetitive cases to shorten handle times. The platform also facilitates seamless escalation to agents for edge cases and learns from human resolutions to enhance coverage over time.

Targeted towards support leaders and organizations facing increasing ticket volumes, Kayako aims to scale customer support without the need to scale headcount. The main benefits include reduced ticket age, improved agent productivity, and significant cost savings, ultimately leading to a happier customer base and a stronger team performance.