Is Groove free or paid?

Groove is a paid tool with various pricing plans to suit different needs.

Does Groove require coding?

Groove is designed to be user-friendly and does not require coding knowledge. You can get started immediately with its intuitive interface.

What platforms does Groove support?

Groove is primarily a web-based tool. You can access it from any device with a web browser.

How does Groove compare to alternatives?

Groove stands out with its high user ratings. For detailed comparisons, check out our alternatives page.

Groove

Updated 52 days agoi

Effortless customer conversations, streamlined for success.

Groove helps manage customer conversations effortlessly with a shared inbox, smart automation, and AI-powered tools. It streamlines workflows, allowing teams to collaborate, assign, and respond to customer inquiries efficiently.

Customer SupportHelpdesk & Ticketingcustomer conversationsshared inboxsmart automation

4.4

(3156 reviews)

Groove is a customer support tool designed to help teams manage customer conversations effortlessly through a shared inbox, smart automation, AI-powered tools, and streamlined workflows. It consolidates customer emails and messages into a single inbox, enabling collaboration, assignment, and easy responses among team members.

Key features of Groove include Smart Folders, tags, and custom fields that allow users to prioritize, track, and manage every conversation without losing control. The platform's simple rules engine automates ticket assignments, tagging, priority handling, and workflows, helping teams focus on what matters most. Additionally, Groove's AI capabilities summarize conversations, detect sentiment, suggest tags, and assist agents in writing more effectively and efficiently.

Targeted at customer support teams, Groove is trusted by over 130,000 support experts ranging from next-gen startups to global industry leaders. The main benefits of using Groove include a 91% faster response time to tickets on average and a reported 24-point increase in customer satisfaction scores after switching from legacy tools.